Travel Counselor

  • Remote
  • Location
    Toronto, Ontario
  • Job type
    Direct Hire
  • Category
    Call centre & customer service - Customer Service

You have a tremendous opportunity to join a global leader in travel arrangements. Our client has over 100 years of experience with over 15,000 thousand employees globally. You are the pulse of the organization that offers high-end business travelers a seamless experience for end-to-end travel management. You are connecting the corporate world across the globe.

This permanent position is remote, and you can be located anywhere in Canada.

Day to day:

  • End to end Corporate Travel Management;
  • Serve as the point of contact for all domestic and international travel needs;
  • Planning both simple and complicated trips by car, plane, train, and hotel using one or more Global Distribution Systems (GDS), such as Sabre, Apollo, Galileo, and Amadeus;
  • Offer suggestions, solutions, and consulting guidance. (Additional Hotel or Car options);
  • Utilize virtual software and communication platforms to manage the bookings;
  • Manage booking process from start to finish using back office systems and service platforms, messaging, phone calls, and email for order fulfilment and ticketing.
  • Work in a telephony servicing environment where you are instrumental in driving key performance indicators (KPIs). Such as Customer Satisfaction (CSAT);
  • The company offers a variety of day, night, and weekend shift choices. It is open twenty-four hours a day, seven days a week.
  • Responsibilities:

  • Utilize effective phone strategies, attend to any specific demands from customers, and sustain stellar client relationships;
  • Meeting the needs of your designated account or client while maintaining your daily call schedule and informing your team coach of any changes via the workforce management scheduling tools;
  • As necessary, the team should coach, develop, and mentor its more inexperienced members;
  • Interact with the organization with excitement and energy, and behave consistently in accordance with the company's ethics, values, and Compliance policies;
  • Investigates/action reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI/CSR, Trailblazer);
  • Qualifications:

  • High proficiency in one or multiple GDS: Sabre, Apollo, Galileo, Amadeus;
  • Experience with business travel, leisure travel, or airline reservations is essential;
  • In-depth knowledge of prices and ticketing policies for travel by vehicle, by air, and by hotel;
  • Competencies:

  • Well-versed in current travel trends and recommended practices for the sector;
  • Passion for Excellence in Client Service; “offering a white-glove experience”;
  • Excellent Professional Communication – both written and verbal;
  • Detail-oriented;
  • Ability to act with integrity, and deal sensitively with personal and confidential traveler information;
  • The aptitude to independently and/or in conjunction with suppliers research and address customer service and traveler issues;
  • Problem-solving with an eye for process improvement;
  • @@j


    • Apply with Adecco

    Reference number CA_EN_1_026580_1945452

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