Vehicle Customer Service Specialist - Hybrid

  • Location
    Pickering, Ontario
  • Job type
  • Category
    Call centre & customer service - Customer Service

Interested in working partially remotely? If so, it’s all possible with this Vehicle Customer Service Specialist - Hybrid job in Pickering, ON.
Adecco is currently hiring for a temporary, full-time Vehicle Customer Service Specialist - Hybrid to work a 6-month renewable contract at one of the premier car companies in the world and one of the Top 50 Employers in Canada. In this role, you will support the North American Region Remarketing Department in all aspects of dealer relations, online sales and service loaner programs as vehicles are coming back off lease, from dealerships and former demonstration vehicles.  This role will utilize a thorough knowledge of lease-end policies concerning vehicle inspections, customer end-of-term processes, dealer sales, and dealer service loaners in order to answer dealer inquiries and provide dealer support.

  • Location: Pickering, ON | Hybrid
  • Shifts: Monday to Friday | 11 AM - 8 PM and  Saturday |11 AM - 3 PM 
  • Job type: Full-time | Temporary
  • Here’s why you should apply:  
  • Hires fast, pays weekly 
  • 4% vacation pay paid out on each weekly pay cheque 
  • Medical and dental benefits once qualified 
  • Free training programs 
  • Duties and Responsibilities:
  • Follow up with dealers on vehicles that have not been grounded within three business days
  • Identify trends and work with field personnel and dealership to ensure the process is understood and followed
  • Manage phone calls related to the company's usage and purchase inquiries regarding payment methods, site access, pricing and title inquiries, transportation and Dealer Service Loaner inquiries
  • Provide training to Dealer and Field Personnel
  • Generate accurate manual dealer payoff quotes as requested by Franchise and Non-Franchise dealers and follow up on dealer payoff shortages as necessary
  • Administer the completion of client agreements
  • Manage the inventory assignment and pricing process
  • Oversee adherence to SLAs under the Remarketing Services Products including:
  • Client Payments
  • Client Inventory
  • Vendor Accountability (Technology and Product Delivery Fulfillment 
  • Requirements and Qualifications: 
  • College or University education, preferably in finance or business is needed
  • 1-3 years of automotive or marketing work experience is a must
  • Computer system savvy and technically oriented to navigate multiple applications
  • Deep knowledge of Microsoft Office Suite including Word, PowerPoint, Excel and Oracle
  • Great communications skills; both written and verbal
  • Customer service excellence
  • Positive attitude to be an integral part of a dynamic team
  • Must be available to work 11 AM - 8 PM Monday to Friday and some Saturdays 11 AM to 3 PM
  • Should have a clear criminal background check
  • Able to produce proof of highest education obtained as well as 3 glowing references
  • Must be legally eligible to work and reside in Canada
  • Don’t miss out on this Vehicle Customer Service Specialist - Hybrid job in Pickering, ON. This is your chance to get your foot in the door with one of the premier car companies in the world. Apply now and you will hear back from an Adecco Recruiter soon. 

    To find out more about Adecco Perks and how it can benefit you as an associate visit our page here:  

    • Apply with Adecco

    Reference number CA_EN_1_021050_2038118

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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