Warehouse Service Manager

Adecco is currently recruiting for a permanent, full-time Warehouse Service Manager in Mississauga, ON. In this role you will be responsible for ensuring that the warehouse service team is providing industry leading customer and technical service to the company’s customer base.

The Service Manager will work closely with the Managing Directors, and will also be responsible for hiring, training, and managing the execution of the activities of the service team.

  • Pay rate: $50,000-75,000/year depending on experience
  • Location: Mississauga, ON
  • Shifts: 8:30 AM- 5 PM
  • Job type: Full-time | Permanent
  • Responsibilities:

  • Onboard and train team of service technicians to meet the demanding technical and communication needs of our customer base
  • Schedule of all regional installs, service work or repairs for the Toronto team
  • Provide inside support via manuals/ manufacturer communications to assist field service team
  • Ensure customers are satisfied with the customer service experience from call placement to call completion. Identify gaps and provide training plans where necessary
  • Provide hands-on support in cases requiring service escalations to support service team
  • Complete regular ride-along with each technician to ensure they are communicating and executing as per the guidelines of the service team
  • Ensure professional, courteous, prompt, and skilled approach to service
  • Oversee ongoing development of trainings plan and programs for the service team
  • Identify areas for improvement, enhanced efficiency, and growth on a regular basis, and liaise with Managing Director for strategic planning
  • Qualifications and Requirements:

  • 5+ years of experience in coordination of workflow and/or scheduling in a warehouse environment is preferred
  • 2+ years of management, preferably of technical field teams is preferred, but combinations of additional relevant experience or education will be considered
  • Strong aptitude for technical equipment, organization, efficiency, and coordination
  • Strong leadership skills capable of fostering an open and supportive environment
  • Demonstrated skills in communication, tact, diplomacy, and interpersonal skills
  • Experience with performance and strategic planning an asset
  • If you are interested in this Service Manager job in Mississauga, ON for a well-established company, apply now. If you meet our requirements, an Adecco Recruiter will be in touch with you soon.





    • Apply with Adecco

    Reference number CA_EN_1_020517_1758949

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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