Workflow Coordinator

  • Category
    Office, clerical & administrative - Operations
  • Job type
  • Location
    Kitchener, Ontario

Adecco is hiring for a Workflow Coordinator in Kitchener, ON. The Workflow Coordinator is responsible for real-time adherence, resolving max waits, coding absence, and being the eyes and ears on the queues through the day to meet established targets and to support management. 
Hours: 8:00AM - 5:00PM
Our client is a reputable organization operating under the financial industry. This role is a 5 months contract with a pay rate of $23.00 per hour. 

Workflow Coordinator Responsibilities
- Input changes to agent schedules into Verint 
- Monitor Intra-day service level and staffing conditions using Verint Scheduling Software
- Actively manage volumes across sites to ensure optimal staffing levels
- Facilitate agent/associate skill assignment
- Attend to email inquiries, schedule adjustment requests and ad hoc tasks
- Administer daily absenteeism/ coverage
-Monitor schedule adherence and conduct reports

Workflow Coordinator Qualifications
- University/College Diploma
- 1+ years of experience as a Coordinator 
- Required to work flexible hours and evening
- Strong time management skills 
- Strong verbal and written communication
- Ability to thrive in a fast paced, structured and changing environment
- Self-motivated, able to work effectively under minimal supervision
- Professionalism
If you are interested in this Workflow Coordinator position in Kitchener, ON, click "Apply with Adecco" NOW!

  • Apply with Adecco

Reference number CA_EN_1_026602_12099630

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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