Customer Service Representative - Remote (French/English)

  • Lieu
    Winnipeg, Manitoba
  • Salaire
    20,00 $/Heure
  • Type d'emploi
    Contrat temporaire avec embauche

Adecco is currently hiring for multiple Customer Service Representative - Remote (French/English). To be considered for this Customer Service Representative - Remote (French/English) role you must have a minimum 1 year of previous customer service experience, with call center experience being an asset. Our client is a major Canadian Organization and within this role, you will be responsible for completing outbound calls to clients on general health care matters regarding their travel outside of Canada. This is a 3 month contract position, with the possibility of an extension and has a pay rate of $20 per hour, working remotely from home.

Customer Service Representative - Remote (French/English) Responsibilities Include:

  • Making outbound calls to clients on general health care matters regarding their travel outside of Canada.
  • Providing excellent customer service and support in an Outbound customer contact environment
  • Satisfying customer expectations in a way that also complies with best practices
  • Demonstrating empathy by listening attentively to customer concerns
  • Performs customer request problem identification and follows defined procedures to resolve correctly
  • Maintaining high customer satisfaction ratings and service level agreements
  • Receives and logs internal and or external customer problem request issue and ensures proper documentation
  • Customer Service Representative - Remote (French/English) Qualifications Include:

  • 1 year of experience in Customer Service Delivery/Customer Contact Services
  • Language Skills – French and English
  • High School Diploma
  • Call center experience is a plus
  • Criminal Record Check will be completed 
  • Must have a quiet setting with little to no background noise to perform calls
  • Reliable high-speed and unlimited Internet
  • Must be capable of performing independent remote work
  • Business operations are from Monday – Friday, 7:30am – 10pm EST and Saturdays and Sundays, 7:30am – 7pm EST.
  • If you are interested in this Customer Service Representative - Remote (French/English) job, apply today. Also, please visit our Adecco website to check out other opportunities available at www.adecco.ca

     




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    Reference CA_EN_1_026602_1479112

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