Adecco is currently hiring for multiple Customer Service Representative - Remote (French/English). To be considered for this Customer Service Representative - Remote (French/English) role you must have a minimum 1 year of previous customer service experience, with call center experience being an asset. Our client is a major Canadian Organization and within this role, you will be responsible for completing outbound calls to clients on general health care matters regarding their travel outside of Canada. This is a 3 month contract position, with the possibility of an extension and has a pay rate of $20 per hour, working remotely from home.
Customer Service Representative - Remote (French/English) Responsibilities Include:
Making outbound calls to clients on general health care matters regarding their travel outside of Canada.
Providing excellent customer service and support in an Outbound customer contact environment
Satisfying customer expectations in a way that also complies with best practices
Demonstrating empathy by listening attentively to customer concerns
Performs customer request problem identification and follows defined procedures to resolve correctly
Maintaining high customer satisfaction ratings and service level agreements
Receives and logs internal and or external customer problem request issue and ensures proper documentation
Customer Service Representative - Remote (French/English) Qualifications Include:
1 year of experience in Customer Service Delivery/Customer Contact Services
Language Skills – French and English
High School Diploma
Call center experience is a plus
Criminal Record Check will be completed
Must have a quiet setting with little to no background noise to perform calls
Reliable high-speed and unlimited Internet
Must be capable of performing independent remote work
Business operations are from Monday – Friday, 7:30am – 10pm EST and Saturdays and Sundays, 7:30am – 7pm EST.
If you are interested in this Customer Service Representative - Remote (French/English) job, apply today. Also, please visit our Adecco website to check out other opportunities available at www.adecco.ca