Determine and audit the cleaning schedule as per the cleaning specifications in conjunction with customers, store managers, subcontractors, and night crew where applicable
Determine the condition of each location to meet customer expectations and develop action plans to remedy possible deficiencies in a timely and effective manner
Communicate and meet with customers, store managers, and subcontractors on a regular basis to ensure delivery of superior service and provide solutions related to day-to-day operations
Follow-up with subcontractors to ensure deficiencies have been corrected and communicate progress with customers and store managers.
Coordinate equipment repairs between subcontractors and Service Department and follow-up to ensure that machines are in good working order.
Ensure subcontractors are using proper equipment and the proper cleaning supplies in compliance with cost breakdowns.
Coordinate and oversee the delivery of services outside of the regular scope of work in alignment with Specials Department.
Conduct monthly quality inspections with store managers/customers and submit reports to Head Office Administration by no later than the first day of each month.
Create action plans and follow up on deficiencies as outlined in quality inspections.
Build strong relationships with store managers and other on-site management staff and be the front line representative on behalf of UCSL within your designated territory.
Respond to all customer concerns and requests in a professional and timely manner.
Help subcontractors build stronger working relationships with night crews, store managers and property managers to achieve common goals.
Review and approve Subcontractor invoices consistent with each site-specific cost breakdown.
When replying to a customer complaint for ALL INDEPENDENT Chains the Area Manager of Operations must cc the Direct Report for all complaints.
Submit monthly business-related expenses to Regional Manager for approval
Recruit subcontractors to competently perform cleaning services within the assigned locations and utilize the subcontractor data base for future needs.
Ensure full completion of Hiring Packages and submit documentation to Legal Department prior to commencement of work
Ensure Subcontractors submit WSIB/WCB Clearance Certificates in accordance with Provincial legislation
Provide orientation and training for new subcontractors on company practices, work processes, cleaning standards, use of equipment and product, to ensure high level of industry expertise.
Support on-going development of subcontractors to continue to improve quality and productivity
Provide Health & Safety orientation and training on “Safety First Booklet”, WHMIS, Propane certification, as well as safe operating procedures for equipment and chemicals
Inspect all locations to ensure safety compliance with respect to MSDS, WHMIS compliance, updated Safety First Booklets, provincial safety posters, provincial occupational health and safety act, proper protective equipment, and overall safety compliance
Conduct monthly Subcontractor meetings to address common issues and deliver training as per Training & Development Protocols.
Monitor subcontractor performance and apply progressive discipline as needed in alignment with Regional Manager and the Legal Dept.
Keep detailed records with respect to misconduct or performance-related issues; including photos and/or progressive disciplinary forms, where applicable.
Prior to terminating a subcontractor, seek guidance and discuss options with Regional Manager, Human Resources and Legal Dept
Develop subcontractors to their fullest potential and groom them for future growth within the company.
Perform all daily functions in alignment with company mission, vision, and values
Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners
Adhere to all company policies, procedures, and labour laws
Actively participate in and contribute during meetings, sessions, or company projects
Protect company assets from damage and misuse
Perform other related duties as may be required from time to time
Post-Secondary degree in business administration or related field
Minimum of 5 years experience in the cleaning industry
3 – 5 years experience in a supervisory role
Expert in floor-care and cleaning procedures
Ability to manage subContractors in remote locations
Strong verbal and written communication skills
Superior Time Management and problem-solving skills
Demonstrate proactive judgment in dealing with daily issues and concerns
Creative and forward-thinking abilities
Computer competency
Ability to work independently
Ability to exude positive attitude and promote a healthy work environment
Be available to address Customer or subcontractor needs and concerns in a timely manner.
Be willing to travel frequently within your designated territory or outside the province (as may be required from time to time).
Ability to deal with a high level of stress and promptly solve problems as they arise.
Ability to work flexible shifts on a rotational basis.