Our client is a premiere and well recognized, national manufacturer with their local facility located in Southwest Mississauga. This position is hybrid (onsite Monday and Thursdays) and reporting to the Team Lead Customer Service. This Customer Service Specialist is unique, and not in a call centre. It is accountable for order management and customer service excellence, responsible for Business-to-Business (B2B) customer communication from order to fulfillment while working with Sales and Global Supply Chain to fulfill customer orders. They are the primary point of contact for commercial customers, and the position will start with fundamental skills and eventually develop more complex expertise. This is a temporary full-time contract lasting approximately one year in length. If this matches your background and experience working with business-to business customers, processing orders, and pride yourself in organised and prompt communication excellence, please get in touch.
REQUIREMENTS – Customer Service Order Specialist
- 2+ years of experience in commercial (B2B) customer service / end-to-end order management related role
- Post secondary education is preferred
- Excellent time management and organizational skills to manage a workload in a fast paced, high-volume environment
- Strong communication skills, both verbally (phone communication) and written (email communication)
- Exceptionally strong customer service focus, with an ability to translate customer requests into actionable results
- Experience with SAP or other ERP business systems is an asset
- Collaborate and solve problems effectively with external and internal partners
- Ability to adhere to process and strive for operational efficiency
- Fluently bilingual in English and French languages is an asset
- Hybrid role with 3 days in office (core office days, Mon. & Thurs.), 2 days at home
RESPONSIBILITIES – Customer Service Order Specialist
- Act as the primary point of contact, providing strong service for key commercial accounts and distributors
- Receive, expedite and accurately process to completion all sales orders
- Coordinate, confirm and communicate all deliveries to customers
- Work with customers, sales, production and distribution to fulfill customer requirements and documentation
- Run daily open order reports to ensure capturing all pending order and invoices
- Resolve order and delivery problems in a professional and timely manner
- Provide customers with technical information, technical data sheets, and promotional materials
- Promote and enforce internal quality procedures and policies
- Make appropriate product and packaging recommendations
- Manage accounts with special requirements to ensure a strong customer experience
- Provide peer training and onboarding of new team members through shadowing and coaching
- Offer Subject matter knowledge of Customer Service Systems like iBuy, SAP, Salesforce
APPLICATION – Customer Service Order Specialist
If you are immediately available, fit the profile and are interested in this position, please apply with your resume as directed here, and on our company website. While we thank all applicants, only those selected will be contacted. Thank you.