Adecco is currently hiring a Customer Service Representative to join a growing organization that values career development and internal progression. This is a full-time, onsite role in a supportive environment where you’ll receive comprehensive, step-by-step training to build your product knowledge and confidently support customers. After 90 days and upon mastering the systems, there is an option to transition to a hybrid work schedule.
If you’re looking for a role that combines customer interaction, problem-solving, and the opportunity to advance your career, this is your chance to join a team committed to your success.
Salary: $24/hour
Location: Edmonton, AB | Onsite, with hybrid option after training (90 days)
Job Type: Full-time
Schedule: Monday to Friday, 7.5-hour days
Responsibilities
Process order entry transactions accurately, following departmental procedures
Answer inbound and initiate outbound customer calls to resolve inquiries and build rapport
Develop product knowledge across all major groups to effectively assist customers
Resolve customer issues, process credit requests, investigate miss-shipments, and provide proof of delivery
Navigate multiple computer systems during customer interactions
Escalate complex issues appropriately after thorough investigation
Support customers while managing a high-volume, fast-paced workflow
Qualifications
Must be eligible to work and reside within Canada
High school diploma or equivalent (Associate’s degree preferred)
1–2 years of experience in customer service or related field
Experience with SAP Order Management preferred
Proficiency with Microsoft Office; familiarity with Office 365, Salesforce, Esker, and order management systems is an asset
Strong verbal and written communication skills with excellent active listening
Ability to handle multiple tasks, prioritize effectively, and adapt positively to change
Must be detail-oriented, reliable, and comfortable working independently or with supervision
Access to a vehicle is ideal; public transit is an option for this location
If you’re looking to join a dynamic company and actively contribute to its success, submit your application today.