Adecco is currently recruiting for an Operations Manager for a full-time permanent role with our private client based in Sudbury, ON. Ideal candidate must be able to work on-site. the Operations Manager is responsible for the daily operations. The OM will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division, and overseeing operational effectiveness and quality.
The Operations Manager will have the following responsibilities:
Manage efficient vehicle utilization, minimize deadhead
Ensure compliance with contract
Direct activities related to dispatching, routing, and tracking transportation
Plan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements
Implement schedule and policy changes
Oversee effective start-ups and shut-downs
Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives
Work with Health & Safety team, in cooperation with government agencies, to conduct investigations in order to determine causes of transportation accidents and incidents, to improve safety procedures
Follow up on all manners of progressive discipline
Oversee and report on KPI’s, deficiency lists and any customer satisfaction survey
Ensure proper levels of employees by working work with the Talent Acquisition team to attract new candidates
Plan and facilitate safety meetings and driver’s meetings
Monitor spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets.
Oversee payroll administration
You will be the main point of contact for daily operations
You are integral in the quoting of new business and will ensure compliance to contracts
You will oversee daily operation’s communication
You will acts as an ambassador for the company on and off company property and increase our visibility within the community by participating in company sponsored events
The Operations Manager must meet the following mandatory requirements:
Must have a university or Post Secondary Degree or Equivalent
A minimum 3 years’ experience in a supervisory/management role in operations environment
Would have experience in the Transportation Industry, would be an asset but not mandatory.
Must have a Clean Drivers Abstract and clear Criminal Record Search
Excellent verbal and written communication skills
Previous experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materials.
Advanced skills in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook) as well as Adobe Acrobat
Experience on participating and facilitating group meetings.
Willing to participate in education upgrading as required.
If you are interested in applying to our Operations Manager position, please submit your resume as soon as possible by clicking on the 'Apply with Adecco' button.
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