Are you fluent in both Dutch and English, with a sharp eye for detail and a passion for coaching others?
Adecco is currently hiring for a Bilingual (Dutch/English) Quality Analyst to join the team of a world-class class action administration firm. This is a remote position, offering the flexibility to work from anywhere in Canada.
We're looking for a quality-driven professional who thrives in a virtual environment, excels at identifying process improvements, and can deliver impactful training and coaching. You’ll play a key role in ensuring contact center performance and compliance through QA evaluations, training delivery, and continuous feedback.
If you're fluent in both Dutch and English, detail-oriented, and passionate about coaching others to deliver exceptional service, we’d love to hear from you!
Bilingualism in Dutch and English is mandatory
Pay rate: $29.00/hour.
Location: Remote- anywhere in Canada
Availability Required: 3:00am – 11:00am EST
Job type: Temporary | full-time
Here’s why you should apply:
Paid weekly accurate and on time
Strong health and safety programs
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process
Responsibilities:
Monitor and evaluate customer interactions to ensure adherence to quality standards and procedures
Provide coaching and feedback to contact center agents to improve service delivery and accuracy
Identify performance trends and areas for improvement
Develop and deliver training sessions for new hires and upskilling existing team members
Support the creation and continuous improvement of training materials and QA evaluation forms
Collaborate with leadership to enhance team performance and customer experience
Maintain documentation of quality scores and training activities
Participate in regular calibration sessions to ensure scoring consistency
Assist with reporting and insights that support operational decision-making
Requirements:
Must be legally eligible to work in Canada
Must be Bilingual – Dutch/English in both verbal and written communication
Applicants must be available to work an overnight/early morning shift, starting at 3 AM and concluding at 11 AM
3–5 years of customer service or contact center experience, including QA or training functions
Exceptional communication and coaching skills
High attention to detail with strong organizational and documentation skills
Proficient in computer systems and quality monitoring tools
Ability to work independently and prioritize in a fast-paced virtual setting
Comfortable giving constructive feedback and managing performance expectations
Apply now to this Bilingual (Dutch/English) Quality Analyst job for immediate employment consideration and an Adecco Recruiter will be in touch with you soon, if you qualify for this role!
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