Safety Operations Center Manager (Bilingual)

Adecco is currently hiring a full-time bilingual Safety Operations Center Manager to lead our operations team focused on maintaining the safety and security of personnel, assets, and infrastructure. You should have strong leadership skills, experience in operational risk management, and the ability to oversee real-time monitoring, incident response, and coordination of safety measures across multiple sites. This role requires fluency in both English and French and the ability to make critical decisions in high-pressure situations.

• Location: Calgary, AB

• Job type: Long term contract | Full-time

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

Recruitment & Talent Assessment

• Conduct in-depth interviews with candidates across various platforms (in-person, phone, and virtual).

• Evaluate language proficiency and technical competencies to ensure top-tier talent acquisition.

Scheduling & Payroll Administration

• Assist Manager – Specialist’s with scheduling to ensure continuous coverage and compliance.

• Manage payroll processing for the department with accuracy and efficiency.

Operational Excellence

• Provide leadership support to Monitoring Services, Shift Leads and Training, addressing operational challenges and delivering real-time solutions.

• Ability to “own” projects and work through them from infancy to end of life.  Ensure the office space is in working order, submit any defects or improvements needed

• Assist French-speaking customers, ensuring superior service delivery in meetings, protocol execution, and inquiry resolution.

• Develop and deliver high-impact presentations and contribute to cross-functional meetings with Sales and other teams as required.

• Review, refine, and implement operational processes to enhance efficiency and effectiveness.

Technical Operations & Troubleshooting

• Analyze and monitor operational data, including monitoring logs, reports, and alerts, to ensure accuracy and identify trends and efficiencies.

• Act as the primary liaison between customers and technical teams during system interruptions, leading notifications and troubleshooting efforts.

• Manage and maintain our phone system and internal system to ensure seamless operation and user accessibility. This includes troubleshooting technical issues, assisting users with system navigation, optimizing functionality, and coordinating with relevant teams to enhance efficiency.

• Collaborate with cross-functional teams to implement protocols, investigations, and drills, ensuring technical readiness and reliability.

Meetings & Leadership

• Facilitate structured communication channels through weekly, monthly, and semi-annual team meetings.

• Provide clear updates on activities, challenges, and performance expectations.

• Coordinate with internal departments, such as Software, Implementation, and Customer Care, to align strategies and goals.

• Maintain a positive, inclusive work culture and drive team engagement.

Data Analysis & Reporting

• Generate, analyze, and interpret reports to provide actionable insights and recommendations.

• Track key performance metrics, ensuring continuous improvement in operational performance and compliance goals.

Customer-Centric Problem Solving

• Address escalated customer issues with timely, tailored responses and recommendations.

• Deliver innovative solutions while maintaining high service standards.

Qualifications:

• Technical Proficiency: Advanced understanding of operational systems, troubleshooting, and data analytics.

• Leadership Experience: Demonstrated success in managing high-performing teams in dynamic environments.

• Communication Skills: Strong written and verbal communication, including fluency in English and French is required.

• Problem-Solving Ability: Proficient in analyzing complex scenarios and implementing strategic solutions.

• Organizational Skills: Exceptional multitasking abilities, ensuring accuracy and attention to detail.

• Work/life balance: This role may not always be traditional hours/days due to the nature of our business.  The successful candidate will be required to be flexible with timings as well be able to manage system interruptions outside of work hours, on rare occasions.   

• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

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